Please allow 24-48 hours for a proper response, as the calls will be taken care of in the order that they are received. Please also include your full name, order number, and any other information that may help us better assist you.
When an order is placed, please allow 24-48 hours for us to process your order, please note that if the order is placed on Sundays or holidays, we will do our best to get the order shipped out the next business day. It will help us greatly if you provide us with your email address when you place an order, as we may have to contact you in case there are any issues that may arise.
if you have any questions regarding sizing or style of prints and designs, don't hesitate to email or call us, we will do our best to answer your questions to make your experience with us as comfortable as possible.
We will accept most returns for 30 days after purchase, stickers may not be returned as they cannot be re-sold after use. All stickers are inspected before being sent out to insure there are no defects of the item. We will not be held responsible for a sticker that is miss-handled causing bubbles or other damage. Decals can be tricky to apply so please handle with care so it comes out flat and clean.
Clothing items that are 30 days old can be considered for return if the item is still in new and re-selling condition. Please notify us via email within 30 days of your purchase so that we can get the problem taken care of. Any inquiry over 30 days will not be considered for a refund, but will still be eligible for a online store credit which can be used to purchase a new item. Items over 90 days old will be considered used and therefore not be eligible for return or exchange.
If there is a defect of the clothing item or there was a incorrectly shipped item, we will gladly pay the shipping for the item to be returned. The earlier that you let us know the problem, the faster we can get it taken care of.
Mahalo for choosing Na Koa Brand